Support

We usually reply within 1–2 days

Common questions

My Pro purchase isn't showing up

Open PermitPal → Me → "Restore Purchases". Make sure you're signed into the same Apple ID that made the purchase. If it still doesn't unlock, send us a message with your App Store receipt and we'll sort it out.

How do I get a refund?

Purchases are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in, and select the purchase.

I lost my streak / my progress disappeared

All progress is stored on your device — deleting the app deletes progress (that's by design; see our privacy policy). If something disappeared without deleting the app, send us a message with your iOS version and what happened.

I found a question that seems wrong

Tell us! Every question cites its state's official driver's handbook. Send the question text through the form above (mention which state's track) and we'll re-verify it against the current handbook — and credit you with keeping PermitPal honest.

Notifications aren't working

Check Settings → Notifications → PermitPal on your device. Study reminders are local notifications, so no network or account is needed — but iOS Focus modes can silence them.

When you write, include

• Your device model and iOS version
• The app version (shown at the bottom of the Me tab)
• What you expected and what happened instead